The accessibility to the customer and technical support that a cloud web hosting company offers can tell you a lot for the services they offer too. In case you are allowed to use only e-mail messages or tickets, you have almost certainly come across a reseller and not the actual web hosting provider. When this is the case, you will have to wait for a few days so as to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to contact the real website hosting company for extra assistance. If the supplier offers various options for communication with short response time that are available anytime, they're most likely the top provider, not only a reseller. Which means that you will receive timely assistance and top quality support since they'll have immediate access to the servers where your account is. No matter what the problem - technical or sales, it is always better to have the option to contact your hosting company right away using your preferred method of communication.
24/7 Customer Support in Cloud Web Hosting
We provide 24/7 billing, customer and tech support for all of our Linux cloud web hosting. Even if you aren't our customer yet and you have some questions, we can help you without delay and supply you with the needed info, to give you the choice to make the best decision when you acquire your new hosting account. We are available twenty-four seven, including holidays and weekends, and we offer various means of communication to contact us - phone, live chat, e-mail messages and support tickets. For your benefit, we have multiple telephone numbers around the world, so that you will be able to call the one that is closer to you. The maximum response time for the email messages and the tickets is 1 hour. The standard response time is around 15-20 minutes, so you can forget about waiting for days to receive support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to get timely assistance, particularly if your site is not working as it should be for whatever reason. Our semi-dedicated service include 24/7 customer and technical support, consequently if anything comes up, you can use several methods to get in touch with us - phone line with a couple of local numbers worldwide, live chat, emails and tickets. The first two choices are for pre-sales, billing and general matters, so that if you don't have an account yet, for instance, you'll be able to find additional information for our services, or we will help you with uncomplicated tech problems. The other two methods are for solely technical issues or anything that is more time-consuming as it is much easier to follow the correspondence between you and our tech support crew. The guaranteed max response time for them is only one hour, the typical one - 15-20 min, so you won't need to wait for a whole day in order to get support like you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
Every VPS server plan that we offer features 24/7 customer and tech support, therefore in case you experience any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you'll be able to contact us at any time, even holidays and weekends. For your convenience, we provide different means of communication - phone support with a couple of local numbers around the world, live chat, email messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues because it will be easier to keep track of what's going on. The maximum guaranteed reply time for all of the email messages and tickets is an hour, but it rarely takes that long to get support. When you add the Managed Services upgrade that we offer, our admins can also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive timely support in general, let alone if you operate an entire server, so each and every dedicated server that we supply features 24/7 support with one-hour response time guarantee whatever the matter. The service is totally free for all issues with your server or the software that was installed from our administrators during the setup, so you'll be able to contact us as many times as you'd like, even during holidays. You can either open a support ticket from your billing area or you can send an email, and the actual response time for either of these rarely exceeds 30 minutes since we have administrators available twenty-four hours a day. If you require general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you could employ our live chat service and consult with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you can include to your server package from the billing Control Panel.