In the event that you have ever had a cloud web hosting account before or you've dealt with any other type of online service, you probably know from your personal experience that for many things it is better to speak with a live person on the phone than to exchange support tickets or e-mail messages. If you want to know more about a particular service before you order it or when something small-scale has to be done, for example, it is easier and faster to do it real-time. If you are able to get hold of representatives over the phone, it's also very likely that you're dealing with a real web hosting provider, not a reseller. The level of support that you'll get by phone may differ between different providers - from general issues to experienced tech support. Generally most suppliers supply pre-sales assistance and first level telephone support, while more complex tech issues are handled through electronic mail or tickets.
Phone Support in Cloud Web Hosting
In case you choose to buy one of our Linux cloud web hosting, you can contact our support team via phone for 14 hrs a day. We can help you choose the proper plan for your websites because we realize that it's better to discuss such matters with a live person. In case you already own an account, we will assist you with your sales/billing questions as well as general matters, even with some tech problems that don't require too much time or escalation to a system administrator as it is more convenient to open a ticket for time-consuming problems and have all the correspondence in a single place. We have phone numbers in the United States, the United Kingdom and Australia, so you are able to call the one you prefer and talk with our representatives.
Phone Support in Semi-dedicated Servers
When you want more details for the semi-dedicated service that we offer, you have the option to call some of the three support lines that we have around the world - in the United States of America, the UK and Australia. By doing this, you have the option to check in advance whether our solutions will be suitable for your websites. If you're already our customer and you've got a semi-dedicated account, you can reach us over the phone for 14 hours every day about any type of billing or general matters. For strictly tech matters you'll be able to use our ticketing system to get in touch with our tech support as someissues simply need more time to be solved, but we can help you over the phone with many minor technical issues as well, saving you the time and efforts.