If you’ve ever got any queries connected to your web hosting package or you encounter a problem with your websites, you will need to get in touch with the web hosting company’s tech support team. It may not make a difference how swiftly they will answer if you’ve got a generic inquiry, but a problem like a thwarted web app update, for example, may result in your website becoming damaged or unreachable on the web. And the longer you wait for the support team to lend you a hand, the longer the website will be inoperational. If you offer services or goods online, any downtime will affect your website destructively and you may lose current or potential customers. A lot of web hosting providers, particularly resellers, handle tickets and emails within twenty four hours, but in the Internet space that is far too long, as visitors will rarely return to a website that isn’t working correctly over a lengthy span of time.
One-Hour Response Guarantee in Cloud Web Hosting
If you’re using one of our Linux cloud web hosting and you’ve got a question or experience a certain problem, you can get in touch with us 24-7 by submitting a support ticket or by writing an email and we’ll make certain that you have a response in less than 60 minutes. If the issue can be resolved, we will do it before we reply to you, whilst in case there’s something that you need to do on your end, we’ll give you all the needed information – what workable solutions to try out, what settings to check, etc. Normally, you’ll obtain a response within no more than thirty minutes, which goes to say that waiting around for hours and hours on end or even for more than one day to get help is something impossible. Our one-hour response time guarantee applies to any question that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take full advantage of our hyper-fast support services. You’ll obtain a reply to any trouble ticket opened from the hosting Control Panel or e-mail sent to our customer and tech support team within the hour. The response time is guaranteed and it applies regardless of the matter – technical or billing. Often, it takes considerably less time to explore and eliminate a problem. We’ll give you more info in case the solution involves something that has to be done on your end. If you get in touch with us during national holidays or weekends, the response time will be absolutely the same and due to the fact that our support team will be at your disposal 24x7x365, you will obtain swift assistance for practically any billing, technical or general issue irrespective of what time it is.