If your website hosting service provider provides live chat support, you will be able to talk with an agent in real-time and find out useful info or get an issue resolved in a timely manner. The key advantage of using chat compared to calling to talk to a live person is that you need just a computer with web access, so you will not pay any charges if you're in a different state or country. Furthermore, it is easier to copy and paste information for example domains, usernames or error messages in other words details which are sometimes difficult to give to the other party on the phone. The live chat is also a much faster option to contact the hosting supplier's support crew as compared to using a ticketing system. What's more, if some situation requires some more time to be taken care of, you're able to do something else entirely while you wait for guidance on the live chat, therefore you will not lose time - something that is impossible if you're on the telephone.