A ticketing system is the most widely used medium of communication that hosting companies offer to their customers. It’s usually part of the billing account and is the quickest way to handle an issue that takes a certain amount of time to examine or that has to be forwarded to a system administrator. In this way, all responses supplied by either party will be stored in the very same place in case someone else wants to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, so you’ll need to sign in and out of at least two accounts to execute some task or to contact the hosting company’s client care team. In case you wish to administer several domains and each one of them is hosted in its own account, you’ll need to use an even larger number of accounts at the same time. Besides, it could take a considerable amount of time for the provider to respond to your ticket.