A ticketing system is the most widely used medium of communication that hosting companies offer to their customers. It’s usually part of the billing account and is the quickest way to handle an issue that takes a certain amount of time to examine or that has to be forwarded to a system administrator. In this way, all responses supplied by either party will be stored in the very same place in case someone else wants to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, so you’ll need to sign in and out of at least two accounts to execute some task or to contact the hosting company’s client care team. In case you wish to administer several domains and each one of them is hosted in its own account, you’ll need to use an even larger number of accounts at the same time. Besides, it could take a considerable amount of time for the provider to respond to your ticket.
Integrated Ticketing System in Cloud Web Hosting
In stark contrast with what you may find with a lot of other hosting providers, the trouble ticket system that we use with our Linux cloud web hosting is an essential part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not have to memorize several sign-on names and passwords, as you’ll be able to manage your tickets and the hosting account itself from a single place. So, if you’ve got a query or bump into a problem, you can get in touch with our tech support engineers instantaneously. Our system features an intelligent search mechanism. This means that even in case you’ve sent a vast number of tickets over the years, you’ll be able to track down the one that you need without difficulties. Moreover, you can see knowledge base tips for handling common challenges.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is built into the Hepsia Control Panel, which we have created for our semi-dedicated service, so you won’t need some other support platform to contact our help desk team – you can do this on the spot if you come across a challenge. Opening a new ticket requires several clicks and tracking down an older one is just as simple. Using our smart search option, you can quickly find any ticket that you have opened in the past. You can post a ticket at any given moment whatsoever since our customer support staff representatives are available to you 24 hours a day, 7 days a week, 365 days a year and reply in less than 1 hour, although it seldom takes that much to obtain assistance. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about having to sign in and out of two or more platforms to fix a simple issue.