Help and Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Reply Guarantee

  • Our group of service technicians will do their best to respond to your advice requests within approximately 1 hour. If, however, the problem you have experienced requires help from our Administrators’ =Dept,= we will forward the ticket to the administrator on duty and will post a note to inform you.

  • Top quality support service
  • Expert Technical Support Service

  • We offer 7 days a week tech assistance through a lightning fast ticket solution built into your Control Panel. You could email us at any time about any of the apps that come pre–installed on your virtual server, which include the selected Linux OS version, the server admin panel and our in–house designed Web Control Panel.

  • Intuitive help center
  • An Informative Help Section

  • A complete and regularly updated articles base is built into our custom–built Web Control Panel. It gives you quick tips on how to conduct all the main site administration jobs. The Help section provides detailed how to articles and reviews and step by step video lessons. You can access the Help area by hitting the Help or Video buttons in the upper right corner of each Control Panel section.