1 hour ticket response
Timeliness is our highest duty and that is the reason why we’ve got a team of competent customer support engineers who will be happy to offer a prompt reply to any question that you may have. Simply open your client support ticket from the Web Control Panel and we’ll respond within one hour in the worst case scenario. As a matter of fact, we strive hard and aim for a twenty–minute technical support ticket response time.
A Premium–Quality Support Service
Our help desk support staff members possess extensive experience in the Linux cloud web hosting field and are accomplished enough to come up with a rapid solution to your problem. If, however, the situation at hand is not within the competence of a client support engineer, the helpdesk ticket will be forwarded to a developer or admin for additional assistance.
An Intuitive Help Center
In the Web Control Panel you’ll find an easy–to–browse Help section where you can get quick hints on how to use our services. You can find the answers to your queries in the F.A.Q. section, find more info in the web hosting account management articles or watch our how–to video tutorials.