Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • In the Web Control Panel you can find an exhaustive Help section offering multiple articles and regularly asked questions. They are compiled by our support team of skilled technicians. Just fill in your question and our clever system will show you the most appropriate answer.

  • Top quality support service
  • Tutorial Video Clips

  • If you want to watch how a task is carried out or how a problem is solved, rather than just reading about it, then take a look at our collection of instructional video tutorials. They address a variety of topics and will help you quickly find your way around our Web Control Panel.

  • Intuitive help center
  • A Sixty–Minute Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 support service and come with a 60–minute response guarantee. Our skillful technical support engineers will be at your disposal 24/7 and will sort out any problem that you could run into within less than 1 hour after the technical support ticket submission. In the majority of cases, a reply will be given to you within 20 minutes.