Customer Support Channels
A One–Hour Ticket Response Guarantee
Every single assistance request you send to us will be responded to within maximum 60 min. In case your trouble ticket or email needs additional assistance from a system administrator, we will forward it and leave a comment to inform you that your issue is being examined. If you make use of our Managed Services package, any of the server management tasks included there will be completed at a time of your choosing.
A First–Class Technical Support Service
If you require assistance while using our Web Control Panel or with any of the applications that we’ve preinstalled on the dedicated web hosting server for you, you can contact our technical support staff at any moment through the ticketing system. Furthermore, should you require assistance administering your server, you can make use of the Managed Services package, which includes Operating System updates every week, software installation and problem troubleshooting services, server monitoring and rebooting services, data backup hard drive storage space, etcetera.
An Intuitive Help Section
Every dedicated server includes our free–of–cost Web Control Panel, which sports an exhaustive knowledgebase and a set of how–to video tutorials. Whenever you require assistance with the Web Control Panel, just click the Help or Videos buttons located in the upper right corner.